Questions,
answered
Verification, delivery, and what actually goes into the tub.
Verification
How do I check that my pack is genuine?
Every pack carries a unique serial number and a QR code. Scan the QR code with your phone camera, or type the serial into the verification page. You will see the batch number, flavour, size, manufacture date, and expiry taken from our production records.
Why does it say my code has been verified several times?
Each code has a scan limit. Checking your own pack a few times is normal and the count is shown to you every time. If a code is checked far more often than a single owner would, that is the signature of a copied label, so the code is flagged for review and eventually stops verifying.
My code was not found. What now?
Do not consume the product. Contact us with the serial number, a photo of the label, and where you bought it. A code that does not exist in our records was not printed by us.
Does verifying share my personal data?
The QR flow asks for a name and email so we can contact you if a batch issue arises. Typing a serial number in manually asks for nothing. Both record the time, approximate location, and device type of the check, which is how counterfeit patterns are detected.
Orders and delivery
Where do you ship?
We ship internationally. Delivery costs and estimated times depend on your destination and are shown at checkout before you pay.
How do I track my order?
When your order ships we email a tracking number. You can also look up any order using the order number and the email address you used at checkout.
Do I need an account to order?
No. Checkout works as a guest. If you later sign in with the same email address, your previous orders are linked to your account automatically.
Which payment methods do you accept?
Payments are handled by Stripe, which accepts major credit and debit cards along with the wallet options your device supports. We never see or store your card details.
Product and formula
Do you use proprietary blends?
No. Every active ingredient is listed with its dose. If it is in the tub, the amount is on the label.
Are the products third-party tested?
Yes. Batches are tested by independent laboratories before release, and each batch is traceable from the code on the pack you are holding.
Is this suitable if I have allergies or a medical condition?
Check the full ingredient list on the product page and speak to a physician before use if you are pregnant, nursing, taking medication, or managing a medical condition.
Still stuck?
Email support@scoopsmonster.com or use the contact form.