Returns & Refunds

You can return any unopened, unused product in its original sealed packaging within 30 days of delivery for a refund of what you paid for it.

We cannot accept opened tubs or pouches once the tamper seal is broken. Supplements are ingestible goods, and a returned product that has left our control cannot be resold safely. This does not apply where the product is faulty, damaged, or not what you ordered.

If your order arrives damaged, is missing an item, or is not what you ordered, tell us within 14 days of delivery and we will replace it or refund it in full, including delivery. Send a photo of the item and the packaging — it speeds things up and helps us catch carrier problems.

If a product fails verification, do not consume it. Contact us with the serial number and where you bought it. If it came from us or an authorised seller, we will replace it.

• Email support@scoopsmonster.com with your order number and which items you are returning.
• We reply with a return address and instructions. Do not send anything back before you have those — unannounced returns can go unmatched to an order.
• Pack the items securely in their original packaging and include the order number.
• Send the parcel using a tracked service and keep the receipt.

If the product is faulty, damaged, or wrong, we cover the return cost. If you are returning an unopened product because you changed your mind, return postage is yours to pay, and the original delivery charge is not refunded.

Refunds are issued to the original payment method once we have received and inspected the return — usually within three business days of arrival. Your bank or card issuer then takes its own time to post the credit, typically five to ten business days.

You will receive an email when the refund is issued. If it has not appeared ten business days after that email, contact us and we will trace it.

If your order has not shipped yet we can usually cancel it for a full refund. Email us as soon as possible with the order number — once a parcel is handed to the carrier it has to be handled as a return.

Nothing on this page limits your legal rights in respect of goods that are faulty, misdescribed, or not fit for purpose. If you are a consumer in a jurisdiction with a mandatory cooling-off period, that right applies in addition to the terms above.

These terms sit alongside our Terms of Sale.